Privacy Policy

Privacy Policy
Last updated: 1 March, 2025

This Privacy Policy describes how Hair Essence UK LTD (“Hair Essence”, “we”, “us”, or “our”) collects, uses, stores, and shares your information when you visit our website at www.hairessence.uk, use our services, or otherwise interact with us. By accessing or using our services, you agree to the practices outlined in this Policy. If you do not agree with our practices, please do not use our website or services. For any questions or concerns regarding this Privacy Policy, please contact us at hello@hairessence.uk or via telephone/WhatsApp at 07481334755.

1. Overview

  • Scope: This Privacy Policy applies to information collected via our website, online applications, and any other interactions or transactions you have with us.
  • Purpose: We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Policy explains what data we collect, how we use it, and the choices you have regarding your information.

2. Information We Collect

A. Personal Information You Provide

When you interact with our services, you may voluntarily provide us with personal data such as:

  • Contact Details: Names, email addresses, phone numbers, and mailing addresses.
  • Account Credentials: Usernames, passwords, and contact preferences.
  • Payment Information: Billing addresses and payment details (processed securely by our third-party payment providers).
  • Other Details: Any other information you provide when contacting us, subscribing to our newsletters, or participating in promotions.

B. Information Collected Automatically

We may also automatically collect technical and usage data when you visit our website, including:

  • Device Information: IP address, browser type, device model, operating system, and network data.
  • Usage Data: Pages visited, time spent on our site, and other diagnostic data.
  • Cookies and Tracking Technologies: To enhance your experience, we use cookies and similar technologies. For details on how we use cookies and how you can manage them, please refer to our Cookie Policy.

C. Location Data

With your permission, we may collect geolocation data from your device to provide location-based services and to improve our offerings.

3. How We Use Your Information

We process your information for various purposes, including:

  • Service Provision: To create and manage your account, process orders, and deliver our products and services.
  • Customer Support: To respond to inquiries, provide support, and resolve any issues.
  • Marketing and Communication: To send you updates, promotional materials (via Klaviyo Marketing), and personalized content. You may opt out of marketing communications at any time.
  • Security and Fraud Prevention: To protect our services, prevent fraud, and ensure compliance with applicable laws.
  • Analytics and Improvement: To analyze usage trends and improve our website, products, and services.

4. Legal Bases for Processing

For users located in the EU or UK, we rely on the following legal bases under applicable data protection laws:

  • Consent: When you have provided explicit permission for us to process your data.
  • Contractual Necessity: To fulfill our contractual obligations and provide our services.
  • Legitimate Interests: To conduct business, enhance our services, and communicate relevant information, provided that such interests do not override your fundamental rights.
  • Legal Obligations: To comply with legal requirements.
  • Vital Interests: In cases necessary to protect your life or the life of another person.

5. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors, consultants, and contractors who assist us in delivering our services (e.g., website hosting, payment processing, email marketing via Klaviyo). These partners are contractually bound to protect your data.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales, where your information may be transferred to the new owner.
  • Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to the appropriate authorities.

6. International Data Transfers

Your personal information may be stored or processed in countries outside of your own. We take all necessary measures to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When your data is no longer required, we will securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access: Request access to the data we hold about you.
  • Rectification: Correct any inaccurate or incomplete information.
  • Erasure: Request the deletion of your personal data.
  • Restriction: Limit the processing of your information.
  • Data Portability: Obtain and reuse your personal data for your own purposes.
  • Object: Object to the processing of your personal information.

To exercise any of these rights, please contact us at hello@hairessence.uk or via 07481334755. For further details on your rights under applicable law, please refer to the relevant data protection authority guidelines.

10. Do Not Track (DNT)

Most web browsers and mobile devices offer a Do Not Track (DNT) option. At this time, our website does not respond to DNT signals automatically. Should industry standards change, we will update our practices accordingly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:

Hair Essence UK LTD
Ealing, London
United Kingdom
Email: hello@hairessence.uk
Contact Number / WhatsApp: 07481334755

You may also visit our website at www.hairessence.uk for further information.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.